This Privacy Policy governs the manner in which we at Forster Group Ltd. collect, use, maintain and disclose information collected from users of the http://www.forstergroup.co.uk/ website.

We at Forster Group Ltd. are committed to ensure that your privacy is protected. In instances where we are asking you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

We may change this policy from time to time by updating this page. Please check this page to ensure that you are happy with any changes.

The information we collect

We may collect, store and use the following information:

  1. Personal identification information including, but not limited to:
  • First and last name
  • Email address
  • A home, postal or other physical address or other contact information
  • Title
  • Occupation
  • Industry or personal interests
  • Any other information necessary or useful to provide a product or service that you have requested

We will collect personal identification information from visitors only if they voluntary submit such information to us (i.e. submission forms).

  1. Non-personal identification information including, but not limited to:
  • Browser name
  • The type of computer
  • Technical information about means of connection to our website (i.e. operating system)
  • Traffic data
  • Location data
  • Weblogs
  • The method in which you found our website
  • Various information stored in third party cookies

Cookies

Our website may use “cookies” to enhance your experience.

A cookie is an element of data that a website can send to your browser, which may then be stored on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

In general, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Google cookies

Our website uses Google Analytics to track our site performance and to enable us to maximise your online experience. Some of the cookies might include:

  • __utma
  • __utmb
  • __utmc
  • __utmz

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

How we use your personal information

At Forster Group we collect and securely store information about individuals for our own business purposes only and in accordance with the Data protection Act 1998. We will not pass this information to any third party unless required to do so for law enforcement purposes, or those providing a service on our behalf in connection with our business.

We use this information to understand your needs and provide you with the best service possible. More specifically, we use information to:

  • maintain our internal records
  • improve our products and services
  • periodically send promotional email about new services, new products or other information which we think you may find interesting using the email address which you have provided
  • contact you, for market research purposes (by mail, phone, fax or mail)
  • customise the website according to your interests
  • ensure that content from our site is presented in the most effective manner for you and for your computer
  • carry out our obligations arising from any contracts entered into between you and us
  • notify you about changes to our service

Third party websites and services

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

Security of your personal information

At Forster Energy we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All the personal information you provide will be stored on our secure (password- and firewall- protected) servers.

While we do everything to protect your personal information, we cannot ensure the security of the information you transit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet.

Your rights

You have the right to ask us not to process your personal data for any marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting us at any time.

The Act gives you the right to access information held about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you have any requests concerning your personal information or any queries with regard to this privacy policy please contact us by e-mail at marketing@forstergroup.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Changes to this privacy policy

By using our website, you consent to the collection and use of your information as we have outlined in this privacy policy. We at Forster Energy may decide to change this privacy policy from time to time. When we do, we will post those changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it.

Contacting Us

We welcome comments and questions on this privacy policy. As stated above, we are dedicated to protecting your privacy, and we will make every reasonable effort to keep your information secure.

Questions regarding our privacy policy should be directed to marketing@forstergroup.co.uk or by telephone +44 (0)1356 628 560. Additionally you may make your request by writing to Forster Group Ltd. at 22 Commerce Street, Brechin, DD9 7BD, Scotland.

This document was last updated on 18 May, 2015.