Forster quality management system hits the mark

Forster Group quality management system (QMS) was recently certified by Ocean Certification as being compliant with the International Standard EN ISO 9001:2015.

The roofing and solar installation business, who cover one in five of Scotland’s new homes, passed with zero non-conformities. The Ocean Certification assessor, David Robinson was extremely complimentary and highlighted several areas of best practice in his assessment report. “The company demonstrated a strong commitment, led from the top, to continual improvement of the management system, the business and the measures it uses to evaluate performance. This is to be commended,” said David.

“Interviews with senior staff including Chairman, John Forster and Managing Director, Steve Scott confirmed a focus on ensuring that issues and activities regarded as core to the “Forster Approach” were encompassed in their QMS. This emanated from the top, and leadership was clearly demonstrated. There is an excellent understanding of the environment within which the company operates – active involvement with the NHBC, the Scottish House Builder Health & Safety Forum, the CITB and the development of a comprehensive apprenticeship programme demonstrates this. Improvements over a number of years have led to Forster being recognised as a leader in their field”.

“The success of the audit is testimony to the work put in across all our teams over many years,” explained Forster Human Resources Director, Maureen Douglas. “ISO 9001 is certainly the standard to have and next year we intend to achieve the equivalent ISO standard in safety and environmental management”.